DWHRC were asked by a large Trading Standards Service to design a time management training programme, suitable for all the department's staff. The programme was to feature a one-day training course, augmented by a suitable video/DVD and a custom-designed workbook. Ultimately, a series of four training days were carried out, in a one month period, covering all the department's staff. This resulted in an across-the-board improvement in the way that the Service managed its overall time-resource.
DWHRC were commissioned to recruit and select a new Head of Environmental Services at a rural district council. This project started with the determination of the key selection criteria for this role, and then compiling an advert to be placed in local and national media. DWHRC worked with the client's appointing manager and personnel department to determine the shortlisting criteria and then assisted with the shortlisting process.
A comprehensive, two-day assessment process was also designed. This featured a number of different components, including on-line personality profiling in advance of the selection days, managerial critical reasoning, an analysis exercise and a structured interview with a panel of elected members and senior officers. DWHRC worked with the authority's representatives in advance of the assessment and selection process to determine interview questions for each panel member to ask. DWHRC also facilitated the “wash-up” decision-making process at the end of day two, which culminated in a swift appointment decision being made.